Terms built for hospitality.

These Terms of Service (“Terms”) govern access to the Tische hospitality platform by the business identified in an order form or subscription (“Customer”) and its authorised users. By subscribing to or using Tische, the Customer agrees to these Terms. An order form, data-processing agreement or agreed product schedule forms part of the agreement and prevails if it expressly conflicts with these Terms.

1. Accounts and authorised users

The Customer must provide accurate information, nominate account administrators, keep credentials confidential and give access only to personnel who need it for the Customer’s hospitality operations. The Customer is responsible for activity under its accounts and must promptly update or remove access when roles change. Tische may rely on instructions from an authorised administrator.

2. Service and licence

Subject to payment and these Terms, Tische grants the Customer a limited, non-exclusive, non-transferable right during the subscription to use the selected services for its own venues. Plans, venue limits, team seats, messaging allowances, onboarding and support are described at purchase. Tische may improve or change features provided that it does not materially reduce the core paid service during a current subscription without reasonable notice.

3. Subscriptions, add-ons and billing

Fees, billing frequency, included usage, taxes and any minimum term appear at purchase or in the order form. Optional team seats, SMS or email bundles, premium integrations and Tische AI Campaigns are charged only after authorised purchase. Usage above an included allowance may be paused or billed at the disclosed rate. Unless the order form says otherwise, subscriptions renew for the same billing period until cancelled before renewal. Fees already incurred are non-refundable except where required by law or expressly agreed.

4. Customer data

The Customer retains its rights in venue, team and guest data (“Customer Data”). It grants Tische and its service providers permission to host, copy, process, transmit and display Customer Data only as needed to provide, secure, support and improve the contracted service, comply with law and create aggregated or de-identified insights. The Customer confirms that it has the rights, notices and lawful basis needed to provide Customer Data and instruct this processing.

5. Historical imports and data quality

The Customer may authorise Tische to import prior booking, guest, visit or sales data from files or connected providers. The Customer is responsible for authority to export and use that data and for checking material mapping or quality issues. Forecasts and guest matching depend on the completeness, consistency and accuracy of source records; duplicates, missing consent fields or provider limitations may affect results.

6. Reservations, deposits and venue obligations

Tische supplies technology that helps a venue accept reservations, walk-ins, orders, events and related payments. The Customer remains the provider of hospitality services and is responsible for availability, pricing, menus, allergen information, venue policies, service delivery, refunds and guest disputes. Deposit and card transactions are processed by the connected payment provider under its terms. Unless expressly agreed, Tische does not hold guest funds or store full card details.

7. Guest communications and campaigns

The Customer controls campaign approval, recipients, content, timing and offers. It must distinguish operational messages from marketing, obtain and record any required consent, honour unsubscribe and suppression requests, identify the sender, disclose material offer conditions and comply with privacy, spam, consumer and promotion laws. The Customer must not upload purchased lists or send misleading, discriminatory, unsafe or unlawful communications. Tische may block or suspend a campaign that reasonably risks harm, provider sanctions or legal breach.

8. AI, forecasts and recommendations

Tische may recommend demand forecasts, audiences, campaigns, offers and operational actions. Outputs are decision-support tools and may be incomplete or wrong; they are not guarantees of covers, revenue, guest behaviour or regulatory compliance. Authorised users must review recommendations and remain responsible for every decision, approval and action. The Customer must not use Tische outputs as the sole basis for decisions that create significant legal, safety or discriminatory effects.

9. Third-party integrations

At the Customer’s direction, Tische may exchange data with POS, booking, payment, messaging, identity and other third-party services. Those services are governed by their own agreements, availability and privacy practices. The Customer authorises the required data exchange and is responsible for its third-party accounts and fees. Tische is not liable for outages, changes, errors or data loss caused by an external service, but will use reasonable efforts to identify and support integration issues within its control.

10. Acceptable use

• Do not access Tische unlawfully, probe its security, bypass limits or interfere with other customers.
• Do not introduce malicious code, scrape the service, reverse engineer protected elements or build a competing dataset from it except where law cannot prohibit that activity.
• Do not submit content that infringes rights, breaches confidentiality or privacy, or creates material safety or discrimination risks.
• Do not resell, sublicense or provide the service to an unauthorised third party.

Tische may investigate suspected misuse and restrict access where reasonably necessary to protect guests, customers, providers or the platform.

11. Tische intellectual property

Tische and its licensors retain all rights in the platform, software, designs, documentation, models and improvements. Customer Data remains the Customer’s. If the Customer provides feedback, Tische may use it without restriction or obligation, provided we do not identify the Customer publicly without permission.

12. Confidentiality and security

Each party must protect the other’s non-public business, technical and commercial information using reasonable care and use it only for the agreement. This does not cover information lawfully public, independently developed or rightfully received from another source. A party may disclose confidential information where law requires it after giving notice when legally permitted. Tische will maintain safeguards appropriate to the service; the Customer remains responsible for its users, devices, permissions and lawful internal handling of exported data.

13. Availability and support

Tische aims to provide a reliable service but does not promise uninterrupted or error-free availability. Planned maintenance, emergencies, internet conditions and third-party outages may affect access. Any specific support response, uptime or service credit commitments must be stated in the applicable plan or order form.

14. Suspension, termination and export

Either party may terminate as stated in the order form, or for a material breach that is not remedied within a reasonable written cure period. Tische may suspend access sooner for non-payment, security threats, unlawful use or material risk to the service. Before termination takes effect, the Customer should export data it must retain. Any post-termination export window, assisted migration fee and deletion timetable will be stated in the order form or data-processing agreement. Terms intended by nature to continue will survive.

15. Warranties and liability

Each party warrants it has authority to enter the agreement. To the extent permitted by law, Tische is provided on an “as available” basis and implied warranties are excluded. Neither party is liable for indirect or consequential loss, lost profits or lost data except where such exclusion is unlawful. The final order form will state the agreed liability cap, indemnities and any exceptions. Nothing excludes non-excludable rights or liability that cannot lawfully be limited, including applicable Australian Consumer Law guarantees.

16. Changes, law and contact

We may update these Terms for legal, security or product reasons. Material changes affecting a current paid subscription will receive reasonable notice and apply from the stated date or next renewal, unless earlier application is legally required. Governing law, dispute procedure, notices and the contracting Tische entity will be specified in the Customer’s order form. Questions can be submitted through the Tische support channel associated with the account.

Launch note. These Terms are a tailored commercial framework, not legal advice. Australian technology and privacy counsel should finalise the entity, liability cap, renewal and cancellation rules, governing law, contact details and data-processing schedule before accepting paying customers.